What happened to MY NAKED BASICS!

My Naked Basics was suppose to come in tomorrow but when I went home at 9:15 pm today I found a bunch of packages waiting for me (Urban Decay, Philosophy, and Wantable.Co box) but anyways.. take a look at what happened to my Naked Basics palette.







I didn't even expect to get my Urban Decay package today.. it said for tomorrow.. but since when did Urban Decay ship it in such a small USPS box? There was barely any tissue inside too (keep in mind that UD packs a lot of tissue inside)... ermmm, well use to.. I guess. and there was also a new purple tissue paper stuff inside. Cute.. but it didn't keep my package safe.

Anyways.. I tagged all the pictures so no one would be able to reuse them. I'm pretty much upset because all of you guys know that I am a HUGE Urban Decay fan.. and I always buy their products and review them. I'm also usually the first person to buy their newer things too (Ocho Loco, Vice Palette, this palette, etc). I hope that they make this right somehow and I will be emailing them right now with my # and a link to this blog post. I have school 8AM-5PM tomorrow so hopefully they can call me between my break.

HUGE SIGH.. I'm so sad.

32 comments:

  1. Yikes, that got EVERYWHERE! Hopefully they respond quickly and make the situation right :( (didn't they actually up the price of shipping too? kind of ironic..)

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    1. yes EVERYWHERE inside the box, around the palette, on the tissue paper... EVERYWHERE.. =/ yeah shipping was 8 bucks.. my boyfriend bought me this palette.

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    2. It's crazy how powders go everywhere - I was cleaning black smudges off my floor for MONTHS after I shattered a black eyeshadow! That's an insane shipping price, especially for a tiny package.. I had a hard enough time forking over $5 on small orders (but at least the thank you cards they send out frequently covered that)!

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    3. i never dropped any makeup products before so i don't know anything about that.. i wanted to clean it up but my boyfriend told me not to.. so i'll just wait for urban decay to reply back to me or give me a phone call.. the pricing of shipping did increase so it was really weird =/

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    4. I didn't even drop that eyeshadow on the floor lol! I took it out of my makeup bag in my purse and opened it and half of the shadow just fell right out. I have no idea of how it happened. Yeah, it's probably a good idea to leave it in the condition it got to you in until the matter is resolved. Increasing the shipping honestly just encourages me to buy their stuff from Sephora instead.

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    5. oooh i see :( dang.. i really wanna swatch it but there is black dust particles EVERYWHERE! i can blow it off and clean it but yeah.. im just gonna leave it as is... shipping for $8 was expensive :/ and i would've waited for sephora but my bf told me that it would be good for my blog.

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  2. Usually when I order small items from UD, they always come in a small box, or a small envelope w/ just a few tissue paper wrapped around it & when I order bigger things, they come in bigger boxes with bubble wrap. It sucks that happened to Crave & hearing that it's rubber, it sucks because it would be hard to get the shadows off it.

    It's okay though, UD should be able to make it right. When something happened to my previous orders, they were glad to replace it and have mine sent back. Sometimes if it's just really messed up, they just tell you to throw yours out & replace it, so you shouldn't be too upset over it :) If you call them tomorrow, they might be able to have it sent to you by this Friday?

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    1. really? I always order from them and it came in a huge square box ALL the time.. even when it was just of their 2 of their cream highlighters.. weird..

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    2. Yeah.. I don't know. Sometimes it's just in the small flat rate box, like when i order just liquid liner, but for items like the naked palette and naked 2 and all the bos i ordered, they were huge square boxes. The box that came with my recent lip haul was small as well.

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    3. weird.. and then they bumped up their shipping to $8? :/

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  3. ack that is so sad! i hope it gets resolved soon! i know how much you love your UD!

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    1. yesss I do love my Urban Decay! :) it is sad but i'm sure that Urban Decay will do the right thing.. i'll definitely update you guys <3

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  4. Oh no! Looks like a lovely pallette without all the spillage though...?

    Jo x amomentwithjo

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    1. i wanna play with it so badly :/

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    2. Aw! Hope you get a new one soon! x

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    3. just got the chance to play with it and can you say soft and pigmented?!?! review coming soon :)

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  5. That's terrible :( I've never ordered from UD directly but I'd be heartbroken if a package showed up like that.

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    1. it is terrible.. UD is usually good with packaging their items (from what I experienced before).. indeed i was heartbroken :(

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  6. Oh no!! I'd have been devastated.

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  7. OH NO! I am really looking forward to getting this when it is released in the UK on the 11th :) x


    www.ofbeautyandnothingness.blogspot.co.uk

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    1. i know.. =/ horrible right? yay enjoy it!

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  8. THIS ALWAYS HAPPENS TO ME! So freakin' annoying. But on a more positive note, I think your blog's great. You've got a new follower :)

    Anna x
    http://sweet--spot.blogspot.co.uk/

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    1. always?!?! awws.. this is my first time.. last time I experienced something similar was my naked 2 blackout being so soft that every time i dipped my brush in it the shadow would turn into a bunch of powder! but it wasn't that bad.. thanks Anna :) it means a lot to me.

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  9. Awe! How disappointing! I'm sure they'll make it right. I had the same problem a few months ago and they fixed it quickly :)

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    1. nice! i talked to customer service today and they were very understanding.. =) definitely got a lot of love and respect for Urban Decay!

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  10. Ugh, that sucks! Sorry to see that it was delivered like that. Hope you're able to get a replacement.

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  11. That awkward moment when you are so excited to receive it perfectly but turns out to be a hot mess. Haha! Had my memory with those types of situations! Red the review already, love it!

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